Ramsay’s Kitchen Nightmares Modelled

Having been a fan of Gordon Ramsay’s kitchen nightmares, and recognising that he has a honed talent for transforming restaurants that are struggling.

I thought I would model, the basic process. It is surprising just how close some of it is similar to that used in NLP. If you can get past his confrontational style. He is sharp and has an acuity for all aspects of managing a restaurant and delivering a memorable experience. If at a high level, we see a strategy elicitation as modelling a short behavioural sequence, then this can be applied to groups or large chunks of behaviour.

Model Current State
Get the Customer Experience
Evaluate
Product Quality
Service
Volume and Profitability
Presentation inc Premises
Go through the Process
Kitchen & Equipment – Cleanliness etc
Staffing & Capability
Menu (Offering)
Stock Control
Pricing & Cost
Calibrate to the area/location
Competitive Analysis
USPs
Test
Set Challenge
Sustain

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